Terms & Conditions
TERMS OF SERVICE
OVERVIEW
This website is managed by Mothers Daughter. Throughout the site, the terms “we,” “us,” and “our” refer to Mothers Daughter. We provide this website, including all information, tools, and services available on the site, to you as the user, subject to your acceptance of the terms, conditions, policies, and notices outlined here.
By accessing our website and/or making a purchase, you participate in our “Service” and agree to comply with the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced here or accessible through hyperlinks. These Terms apply to all visitors and users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
Please carefully read these Terms of Service before using or accessing our website. By using any part of the site, you acknowledge and agree to these Terms. If you do not accept all the terms and conditions outlined in this agreement, you are not permitted to access the website or use any of our services. If these Terms of Service are considered an offer, acceptance is strictly limited to these Terms.
Any new features or tools added to the current online store will also be governed by these Terms of Service. The most up-to-date version of our Terms of Service can be reviewed on this page at any time. We reserve the right to modify, update, or replace any part of these Terms by posting updates or revisions on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website after changes have been posted constitutes your acceptance of those modifications.
Our online store is hosted by Shopify Inc., which provides us with the e-commerce platform that enables us to offer and sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in your state or province of residence. If you are of legal age and allow any minor dependents to use this site, you acknowledge that you have given your consent for them to do so.
You must not use our products for any unlawful or unauthorized purpose, and your use of the Service must comply with all applicable laws in your jurisdiction, including but not limited to copyright regulations.
You are prohibited from transmitting any harmful code, such as viruses or worms, that could damage or interfere with the website.
Violating any of these Terms will result in the immediate termination of your access to our Services.
SECTION 2 - GENERAL CONDITIONS
We retain the right to refuse service to any individual for any reason at any time.
You understand that, apart from credit card details, any content you submit may be transmitted without encryption and could involve (a) transfers across different networks and (b) modifications to meet the technical requirements of various systems. However, credit card information is always encrypted when transmitted over networks.
You agree not to reproduce, duplicate, sell, resell, or exploit any portion of the Service, its use, or access, as well as any interactions through which the Service is provided, without our explicit written permission.
The section headings in this agreement are included for convenience only and do not affect the interpretation of these Terms.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We do not guarantee that the information provided on this website is always accurate, complete, or up to date. The content on this site is for general informational purposes only and should not be solely relied upon for making decisions. We encourage you to consult more reliable, complete, or current sources before acting on any information found here. Your reliance on this site's material is at your own risk.
Some content on this site may include historical data, which is provided for reference purposes only and may not reflect the most current information. While we reserve the right to update or change the website’s content, we are under no obligation to do so. You acknowledge that it is your responsibility to stay informed about any modifications.
SECTION 4 - CHANGES TO THE SERVICE AND PRICING
Prices for our products may change at any time without prior notice.
We reserve the right to modify or discontinue any part of the Service, including pricing and content, without notice.
We are not responsible to you or any third party for any changes in pricing, suspension, or discontinuation of the Service.
SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may only be available online through our website. These items may have limited availability. Mothers Daughter upholds a strict no refund or exchange policy aside from exceptional circumstances at our own discretion in accordance with our
We strive to display our products’ colours and images as accurately as possible, but we cannot guarantee that the colours appearing on your device’s screen will be an exact match.
We reserve the right to limit sales of our products or services to any individual, geographic location, or jurisdiction at our discretion and on a case-by-case basis. We may also limit the quantities of products or services we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any product or service offer on this website is void where prohibited.
We do not guarantee that the quality of any products, services, information, or other materials you purchase or obtain from us will meet your expectations. Additionally, we do not guarantee that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to decline any order at our discretion. We may also limit or cancel quantities purchased per person, per household, or per order. This includes orders made under the same customer account, using the same credit card, or sharing the same billing and/or shipping address. If we modify or cancel an order, we may attempt to notify you using the contact details provided at the time of purchase (email, billing address, or phone number). We also reserve the right to restrict orders that, in our judgment, appear to be placed by resellers, distributors, or dealers.
You agree to provide accurate, complete, and up-to-date account and billing details for all purchases made at our store. You are responsible for promptly updating your information, such as your email address and credit card details, so that we can complete transactions and communicate with you as necessary.
SECTION 7 - OPTIONAL TOOLS
We may offer access to third-party tools, but we do not monitor, control, or have any input over them.
By using these tools, you acknowledge and agree that they are provided "as is" and "as available" without any warranties, guarantees, or endorsements. We are not responsible for any issues or liabilities arising from your use of these tools.
Your use of any optional tools available on our site is at your own risk and discretion. It is your responsibility to review and agree to the terms set by the third-party providers before using their tools.
Additionally, we may introduce new services, features, or tools in the future, which will also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Some content, products, and services available through our website may include materials from third parties.
Our site may contain links to third-party websites that are not affiliated with us. We do not review, evaluate, or guarantee the accuracy of the content on these websites, nor do we accept any responsibility for third-party materials, products, or services.
We are not liable for any harm or damages related to your purchase or use of goods, services, resources, or any other interactions on third-party websites. Before engaging in any transactions, we strongly recommend reviewing their policies and terms. Any complaints, claims, or questions about third-party products should be directed to the respective provider.
SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send us feedback, ideas, or other materials—whether at our request (such as contest entries) or voluntarily—you agree that we can use, edit, copy, publish, distribute, translate, and share your submissions in any medium without restrictions. We are not obligated to:
- Keep any comments confidential.
- Provide compensation for any submissions.
- Respond to any comments.
Although we may monitor, edit, or remove content that we find unlawful, offensive, threatening, defamatory, obscene, or otherwise inappropriate, we are not required to do so.
You agree that your comments will not infringe on the rights of others, including copyright, trademark, privacy, or other personal or proprietary rights. Additionally, your comments must not contain offensive, unlawful, or harmful material, nor should they include viruses or malware. You are responsible for your comments and their accuracy. We assume no liability for any content posted by users or third parties.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal data through our store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
From time to time, our website or services may contain errors, inaccuracies, or missing information related to product descriptions, pricing, promotions, availability, or shipping details. We reserve the right to correct any such errors, update information, or cancel orders at any time without prior notice, even after an order has been submitted.
We are not obligated to update or clarify any information on our site unless required by law. A specific update date should not be assumed to indicate that all content has been revised.
SECTION 12 - PROHIBITED USES
You are prohibited from using our website or content for:
- Illegal activities or soliciting unlawful actions.
- Violating any laws, regulations, or legal requirements.
- Infringing upon intellectual property rights.
- Harassing, abusing, insulting, harming, or discriminating against others.
- Spreading false or misleading information.
- Uploading harmful code, including viruses or malware.
- Collecting or tracking personal information of others.
- Spamming, phishing, crawling, or scraping our website.
- Any other action that disrupts our services or security.
We reserve the right to terminate your access to our services if you violate these prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that our services will be uninterrupted, secure, or error-free. Additionally, we do not guarantee that any results obtained from using our services will be accurate or reliable.
You acknowledge that we may remove or cancel services at any time without notice. Your use of our services is at your own risk. Unless explicitly stated, all products and services are provided "as is" and "as available," without any warranties or guarantees, express or implied.
We are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our services, including lost profits, lost savings, data loss, or other issues. Some jurisdictions do not allow the exclusion of liability for certain damages, so in such cases, our liability will be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to defend, indemnify, and hold harmless our company, affiliates, and employees from any claims, damages, or demands—including legal fees—arising from your breach of these Terms of Service or your violation of any laws or third-party rights.
SECTION 15 - SEVERABILITY
If any part of these Terms of Service is found to be unenforceable or unlawful, that portion will be removed, but the remaining terms will remain in full effect.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, along with any other posted policies or rules, form the complete agreement between you and us regarding our services, replacing any prior agreements, communications, or discussions.
Any uncertainties in these Terms shall not be interpreted against the party that drafted them.
SECTION 18 - GOVERNING LAW
These Terms of Service and any related agreements are governed by the laws of the United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
For any questions related to our Terms of Service, please reach out to us at hello@mothersdaughter.co.uk
PRIVACY POLICY
Last Updated: August 8, 2024
This Privacy Policy outlines how Mothers Daughter (referred to as the “Site,” “we,” “us,” or “our”) gathers, uses, and shares your personal data when you interact with our website www.Mothersdaughter.co.uk (the “Site”), utilize our services, make a purchase, or communicate with us regarding our offerings (collectively, the “Services”).
In this Privacy Policy, “you” and “your” refer to anyone who uses our Services, whether as a customer, a visitor to our website, or another individual whose information we have collected under this policy.
We encourage you to carefully read this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
This policy may be updated periodically to reflect changes in our data handling practices, business operations, or legal obligations. Any revisions will be published on our Site with an updated “Last Updated” date, and we will comply with any legal notification requirements.
HOW WE COLLECT AND USE PERSONAL INFORMATION
To provide our Services, we collect personal data from multiple sources, as detailed below. The specific information we collect and how we use it depends on how you interact with us.
Beyond the outlined purposes below, we may also use your data to communicate with you, enhance and improve our Services, comply with legal obligations, enforce our Terms of Service, and safeguard our rights and the rights of our users.
PERSONAL INFORMATION WE COLLECT
The type of personal information we collect depends on your interactions with our Site and Services. The term “personal information” refers to any data that identifies or is linked to you. Below are the categories of information we collect:
INFORMATION YOU PROVIDE DIRECTLY
When you use our Services, you may provide us with:
- Contact details: Your name, address, phone number, and email.
- Order information: Billing and shipping details, payment confirmation, email, and phone number.
- Account details: Username, password, security questions, and other security-related data.
- Customer support information: Any details you include when contacting us for assistance.
Certain features of our Services require you to provide this information. Choosing not to provide it may limit your ability to access specific functionalities.
AUTOMATICALLY COLLECTED USAGE DATA
We may collect certain data automatically through cookies, pixels, and similar tracking technologies. This includes:
- Device details: Information about your device and browser.
- Network information: Your IP address and connection details.
- Interaction data: How you use our Site and Services.
INFORMATION FROM THIRD PARTIES
We may also receive data about you from third parties, including:
- Service providers who help us operate our Site (e.g., Shopify).
- Payment processors who handle transactions securely on our behalf.
- Marketing and analytics partners who help us improve our advertising efforts.
For further details, refer to the Third-Party Websites and Links section below.
HOW WE USE YOUR PERSONAL INFORMATION
- Fulfilling Orders & Providing Services: We use your personal information to process transactions, ship orders, facilitate returns, and manage your account.
- Marketing & Advertising: We may send promotional materials, personalized advertisements, and marketing communications via email, text, or mail.
- Security & Fraud Prevention: Your information helps us detect and prevent fraudulent or unauthorized activity.
- Customer Support & Service Enhancement: We use your data to respond to inquiries, improve user experience, and develop new features.
For users in the EEA (European Economic Area), data processing is based on legitimate business interests in accordance with Art. 6 (1) (f) GDPR.
COOKIES
We use cookies to enhance your browsing experience, remember preferences, and analyse interactions with our Site. To learn more, visit Shopify’s cookie policy: https://www.shopify.com/legal/cookies.
Most browsers allow you to disable cookies, but doing so may affect the functionality of our Site.
SHARING YOUR PERSONAL INFORMATION
We may share your data with third parties in the following situations:
- With service providers (e.g., payment processors, shipping partners, IT support).
- With marketing & advertising partners to enhance promotional efforts.
- With affiliates or business partners within our corporate group.
- In response to legal obligations such as subpoenas or compliance requirements.
- In connection with a business transaction such as a sale, merger, or restructuring.
We ensure that all data-sharing practices comply with this Privacy Policy and applicable legal standards.
This Privacy Policy ensures transparency in how we handle your personal information. If you have any questions, please contact us at hello@Mothersdaughter.co.uk
THIRD PARTY WEBSITES AND LINKS
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
YOUR RIGHTS
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
INTERNATIONAL USERS
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
CONTACT
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@Mothersdaughter.co.uk .
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.